Privacy Policy

Fiona Brown Art ("we", "our", or "us") is committed to protecting your privacy and handling your personal information responsibly, in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or interact with us.

1. What Information We Collect

We may collect the following personal information from you when you use our website:

  • Name

  • Email address

  • Phone number (if provided)

  • Postal address

  • Payment information (processed securely by third-party payment provider Stripe)

  • Order details and purchase history

  • IP address and browser data (via cookies or analytics tools)

2. How We Collect Information

We collect your information when you:

  • Place an order through the site

  • Sign up for a newsletter or mailing list

  • Fill out a contact or inquiry form

  • Interact with our social media or email

We may also use cookies or third-party analytics tools (like Google Analytics) to collect usage data about how you use the site.

3. How We Use Your Information

We use your personal information to:

  • Process and fulfil your orders

  • Communicate with you about your purchases or inquiries

  • Send updates, promotions, or newsletters (if you’ve opted in)

  • Improve our website and customer experience

  • Meet legal, tax, or accounting obligations

4. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure.

Your data is stored securely, and payment information is handled through secure third-party providers. We do not store full credit card details on our servers.

5. Disclosure to Third Parties

We may share your information with trusted third parties when necessary to provide our services, including:

  • Fulfilment partners (e.g. Gelato, for printing and shipping orders)

  • Payment processors (e.g. Stripe, PayPal)

  • Email marketing platforms (e.g. Squarespace)

We will never sell or rent your personal information to third parties.

6. Your Rights

You have the right to:

  • Access the personal information we hold about you

  • Correct or update your information

  • Withdraw your consent or unsubscribe from communications

  • Lodge a complaint with the Office of the Australian Information Commissioner (OAIC) if you believe your privacy rights have been breached

To exercise any of these rights, please contact us at fiona@fionabrownart.com.

7. Cookies & Analytics

We may use cookies to enhance your browsing experience and collect anonymous usage data. You can manage or disable cookies in your browser settings.

We may also use third-party analytics services like Google Analytics to understand how visitors use our site.

8. International Visitors

This website is operated in Australia. If you are visiting from outside Australia, you consent to the transfer of your information to Australia and the application of Australian privacy laws.

9. Changes to This Policy

We may update this Privacy Policy from time to time. The most recent version will always be posted on this page with the updated date.

Contact Us

If you have any questions about this Privacy Policy or how your information is handled, please get in touch:

Email: fiona@fionabrownart.com
Business Name: Fiona Brown Art
Location: Melbourne, VIC, Australia